Community Management Services
Contact Information

During Normal Business Hours

During normal business hours, Monday through Friday 8:00am to 5:00pm, Customer Service will answer the phone personally. They are equipped to handle most emergencies, routine matters, or questions.

Emergencies After Normal Business Hours

Telephone the SAME NUMBER above: (650) 961-2630.

The answering service will contact the Manager on call to report any emergencies. If it is not an emergency, it will be addressed the next working day.

Submit a
Maintenance Request

One of our primary objectives is to maintain your community and keep it free from problem situations. If you have a problem, or for general information, please call or email us.

• If you are reporting a maintenance problem, please describe the problem and the address closest to the problem. Our Customer Service Representative will dispatch the proper person to remedy the situation.
  • For example, if it is a broken water pipe in the common area, the repairman will be dispatched immediately. After inspection and repair, the repairman will report back to Community Management Services.
• It is our policy that your problem or questions will be addressed as quickly as possible whether it is an emergency or routine situation.
• If you have an emergency that needs immediate attention, please advise Customer Service and it will be addressed immediately.
• Please state your name, Association name, address and/or home and work telephone numbers (in case a return call is required).


• To email your request, CLICK HERE. Be sure to include "CP Lakes" in your subject line.